Orders and Returns

Pricing

  • All prices are approximate and are subject to change without prior notice.
  • MARS is not responsible for typographical & publishing errors.
  • Prices in the catalog are all based on 14k gold.
  • Due to fluctuating gold & diamond markets, we suggest calling in for current pricing.
  • We reserve the right to make any billing corrections in the event of a billing error.

Placing a Phone Order

  • Please have your account number and order ready when calling.
  • Please place orders using page number and style number provided in the catalog.
  • There is no minimum order requirement.
  • You may call, fax, or email you order.

Phone: 888.592.6277
Fax: 213.614.9366
Email: sales@marsjewelry.com

Placing a Web Order

You will need to register and get approved to get access to our online B2B shopping portal. Once you get the credentials emailed you will have access to all the Mars products and your own costing.

The checkout term options will be set by the originally negotiated terms of your account on file.

Returns

  • All returns must be made within 30 days of invoice and must be accompanied by original invoice. Prior authorization is required.
  • Only items with manufacturing defects will be issued a full credit. All other items will be issued credit at our discretion.
  • Custom orders will be issued credit at intrinsic value. Credit will not be issued for model making fees.
  • The customer is responsible for all return shipping costs.